FAQ

No, you must always use the correct interface cable between your UDH-100 and your machine.

All required cables are included when you purchase a UDS-100.

If you have doubts about which cable to use, please contact our support team.

No, the UDS-100 is only compatible with our UDH-100 USB-to-CAN interface.

The UDS-100 is developed as a touch-friendly application. This allows you to use it on a range of Windows tablets as well as most personal computers.

No, a separate license is required for each computer.

Your software will continue working after your license has expired. However, it is highly recommended that you purchase a support pack.

An active license allows you to download any available updates and permits you to request support.

No, you can only install the UDS-100 software on 1 computer. If you wish to buy 1 solution to share between multiple technicians, we advise you to purchase a dedicated laptop/tablet that can also be shared among them.

Please provide the information about the broken computer (by preference the used license file, license request file or computer name), so we can examine the case. We will then suggest the appropriate solution.

Our UDS-100 solutions do not require an annual license. After your license expires, you will still be able to use the UDS-100 application.

However, if you wish to receive support and updates after the duration of the license, you will need to buy an annual support pack (Linde or Jungheinrich).

Updates may include new machines.

After downloading the UDS-100 software, go to settings - license and click on 'request'. This will generate a request license.

Go to https://ums.sg/customer-license - Activate order items. Here you can select the correct orderitem.

Click on activate and you will be redirected to a page where you can upload your request license. If needed, fill in or update your name or company.

Click on Activate. Once this is done, you can go to the tab UDS licences and download the license file.

Now go back to your UDS-100 application - settings - license and click on 'import'. Select the license file you just downloaded from the website and click on ok.

Restart the application and you are good to go!

Open your UDS-100 application and go to settings - license. Click on 'Add extention' and save the extention file.

If you have not bought an extention yet, first go to the webshop for the extentionpack for Jungheinrich or Linde.

Go to https://ums.sg/customer-license and click on activate order items. There you can click on the 'Extention' button of the correct order item.

Upload your extention file and click on 'Activate'.

You can now download the license file under UDS Licenses.

Go back to your UDS-100 application - settings - license and click on 'import'. Select the license file you just downloaded from the website and click on ok.

Restart the application and you are good to go!

Open your UDS-100 application and go to settings - license. Click on 'Renew support' and save the support file.

If you have not bought a support pack yet, first go to the webshop for the support pack for Jungheinrich or Linde.

Go to https://ums.sg/customer-license and click on activate order items. There you can click on the 'Support' button of the correct order item.

Upload your support file and click on 'Activate'.

You can now download the license file under UDS Licenses.

Go back to your UDS-100 application - settings - license and click on 'import'. Select the license file you just downloaded from the website and click on ok.

Restart the application and you are good to go!

Please send your console to UMS.

No, you must send your console to UMS.

The RTC battery is not user serviceable. Your console unit must be sent to UMS. Contact us via the contact page.

The main (red) battery is disconnected for transport safety. It must be connected before first use.

Please check the UPC-100 user manual for instructions on connecting the main battery.

Try to disconnect and connect see if issued solve. If this does not help, please contact us at sales@ums.sg.

A list of supported machines is included in the corresponding UPI-xx user manual.

If your machine is not listed, you can always contact our support team for inquiries. We prioritize our development with respect to customer requests.

No, service indication must be erased through the machine display.

However, our unit can be used to retrieve the passwords needed to access the display menus.

Unfortunately, no updates are available for the UPI / UPK product range.

However, we offer discounts for UPI / UPK owners that purchase a UDS-100 diagnostic software.

Please refer to the website (https://ums.sg/universal-diagnostic-software) for more information about the UDS-100.

For that diagnostic software (currently available for Jungheinrich and Linde), we offer regular updates which contain support for more machines.

Unfortunately we cannot provide that information, as it is different per machine type, controller type, and possible options installed on the machine.

However, for some machine types (mainly Jungheinrich types), our handset offers the possibility to revert all settings to factory default.

The machine itself then returns all its values to default.

No, at this time this is not possible.

Go to the product page of your interface (e.g. UPI-JH). Click on “Activation Key” to purchase a year-long activation.

Yes, UPI will stop working when the licence is expired.

However, we offer discounts for UPI / UPK owners that purchase a UDS-100 diagnostic software.

This software will keep working without an annual license. Annual support packs are adviced to keep recieving updates but are not obligated.

Please refer to the website (https://ums.sg/universal-diagnostic-software) for more information about the UDS-100.

For that diagnostic software (currently available for Jungheinrich and Linde), we offer regular updates which contain support for more machines.

Yes, It is compatible with most Combi AC1 controllers (except those used in Still and Hyster machines) and the required cable is included.

You cannot connect directly to the controller, but most machines are equipped with a dedicated service connector.